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BMC Drives Tata Motors Ahead|
- By CXOtoday Staff, Jan 26, 2008 1032 hrs IST
- Tags : BMC Drives Tata Motors Ahead
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Tata Motors is India's largest automobile company, with revenue of Rs. 32,426 crores (USD 7.2 billion) in 2006-07. The company is the world's fifth largest medium and heavy commercial vehicle manufacturer, and the world's second largest medium and heavy bus manufacturer. In the past few years, Tata Motors has expanded its footprint in the automotive industry both nationally and internationally through new business initiatives and strategic alliances. The recent unveiling of NANO, the US $2500 people's car and the impending acquisition of Jaguar and Land Rover are some significant milestones.
Need for a Solution:
Tata Motors required a solution to assist and empower its IT initiatives and to support the company's business goals. It also needed a solution to align its IT services with business needs. It was looking for a solution that standardizes, governs and controls support processes while providing greater visibility and measurement of service level agreements and performance.
Solution:
Probir Mitra, CIO of Tata Motors said, "The goal of our IT organization is to be strategic to the business, and proactively help drive business goals, rather than reactively respond to IT outages and service issues. To overcome the challenges faced by the company, Tata Motors zeroed in on BMC Software's Business Service Management (BSM).
Benefits:
BSM increases service quality and availability. Combination of BMC solutions, IT Infrastructure Library (ITIL) best practices, and ISO-20000 certification deliver robust culture of continuous IT improvement. It offers in-depth visibility into the IT infrastructure to provide the highest level of service quality, and improving customer satisfaction with a greater understanding of the business IT needs.
"BSM approach enables us to align our IT services with business needs and proactively manage the availability of business services powered by IT components," added Mitra. It aligns IT with business by managing assets to optimize business value and increasing responsiveness and reducing downtime.
Tata Motors will also leverage BMC solutions, as the foundation for implementing ITIL best practices and for achieving certification on the global standards and processes outlined in ISO 20000.
SNAPSHOT
Tata Motors is India's largest automobile company, with revenue of Rs. 32,426 crores (USD 7.2 billion) in 2006-07. The company is the world's fifth largest medium and heavy commercial vehicle manufacturer, and the world's second largest medium and heavy bus manufacturer. In the past few years, Tata Motors has expanded its footprint in the automotive industry both nationally and internationally through new business initiatives and strategic alliances. The recent unveiling of NANO, the US $2500 people's car and the impending acquisition of Jaguar and Land Rover are some significant milestones.
Challenges:
* Required a solution to assist and empower its IT initiatives
* Needed a solution to support the company's business goals
* Needed a solution to align its IT services with business needs
* Looking for a solution that standardizes, governs and controls support processes
* Providing greater visibility and measurement of service level agreements and performance
Solution:
BMC Software's Business Service Management (BSM)
Benefits:
* BSM increases service quality and availability
* Combination of BMC solutions, IT Infrastructure Library (ITIL) best practices, and ISO-20000 certification deliver robust culture of continuous IT improvement
* It offers in-depth visibility into the IT infrastructure to provide the highest level of service quality
* Improves customer satisfaction with a greater understanding of the business IT needs
Related Links:
BSM: An Unknown Entity for Indian Enterprises
Tata Motors Deploys Cedar BSES System
Tata Motors Uses Oracle's CRM for Better Service
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