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TECH INSIGHT
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"Always on Call"
IP solutions are a rising trend in the contact centre industry. Within two years, according to Contact Professional, 82% of contact centres expect to be running IP telephony infrastructure. Sunanda Das, MD, Cable & Wireless discusses contact center
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MARKET SCAN
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APAC Ahead of West in IT Security Spending
A recent study suggests organizations in APAC region are spending more on security than their North American and European counterparts. The study also said that government and industry standards are not the major driving factors of IT security spending in APAC
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Editors Speak
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The Wimax v/s 3G Debate
By Tabrez Khan
Mumbai, Jul 7, 2008
The broad guidelines for auctioning of radio spectrum for 3G and Wimax are finally being devised and should be out in a few days from now. It is a welcome move, one that would give a shot in the arm to availability of high speed Internet and will go a long way in revolutionizing sharing of data, voice, and video.
However, this has once again brought the old 3G vs. Wimax debate, to the forefront. Both technologies can be used to offer a wide array of services such as video-telephony and high-speed Internet access to mobile subscribers. However, Wimax is claimed to be ten times as fast as 3G. Meanwhile 3G, being a cellular technology, has an edge since it can leverage the existing cellular infrastructure.
Given that telecom operators would prefer a technology that they already have an infrastructure for, 3G seems to have the upper hand. However, the appeal of Wimax lies in the fact that it is much faster and can be deployed where cellular networks don't exist, so it is a definite advantage. It can link-up far flung areas with the mainstream and create conditions ideal for setting up of call centers, BPOs, and other such industries in the more remote areas of the country.
This could provide employment opportunities and give a boost to the semi-urban and rural areas. From a more commercial perspective, Wimax has the edge simply because it is much faster than 3G and can provide far superior data transfer speeds. In a world of converging data, voice, and video needs, such speeds will have to be a norm if applications such as Internet telephony, telepresence and other enterprise collaboration tools are to become mainstream.
Wimax offers much greater potential for value-added services within the mobile Internet and telephony spaces. While some issues such as compatibility of diverse Wimax equipment with each other, efficacy of embedded chips within laptops, power usage, etc. have to be taken care of. However, these are minor glitches that are certain to be ironed out in the course of things. All in all, investment in Wimax promises to pay dividends.
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CXO VIEWS
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"The challenge lies in executing an approach"
With the incredible expansion in the Indian telecom industry, the role of Business Support Systems (BSS) or Operational Support Systems (OSS) solution providers is becoming crucial.Vivek Srivastava, director of (Solutions and Strategy) Oracle Communications Business Unit, APAC and Japan, talks about BSS/OSS providers' emergence in Indian telecom space, in an email interview with PankajMaru.Excerpts
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