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Alcatel Lucent to Offer Hosted Services in India|
- By Sonal Desai, Jul 31, 2008 1747 hrs IST
- Tags : Alcatel Lucent, Vivek Mohan, Shekhar Agrawal, Four Seasons Hotel, Tech Mahindra, hosted services, managed services, Bell Labs, Sonal Desai
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Alcatel Lucent, the euro 17.8 billion company that provides end to end communication solutions and services, will offer hosted and managed service options to its enterprise customers in India.
The company is initially aiming at hosting and managing the unified communications systems and network management in the same center. "The services will grow as per customer demand/choice," said Shekhar Agrawal, director (enterprise & verticals) - South Asia, of Alcatel Lucent.
"We will offer carrier grade quality, and other features and functionalities to take care of the mission critical applications of the enterprise. The offering is ready and we are talking to a few customers. The services will be hosted either through operators including system integrators and service providers, or on the remote IT architecture of the enterprise customer," said Vivek Mohan, CEO of Alcatel Lucent, India.
The services will be priced on a two fold model: per megabyte and per usage. The company will target hotels, IT/ITES companies, BFSI companies, and the public sector units (PSUs) with its hosted service model.
Mohan said that Alcatel Lucent's R&D center in Chennai, a part of its global resource base has played a vital role in developing the platform for the new services. Additionally, the company is in talks with service providers and system integrators in Mumbai and Gurgaon.
Said Mohan, "The SIs and the SPs should have the technical expertise to host the services, as also robust and secure data centers. At our end, out engineers and partners will provide customers with the three and four level support."
Agrawal said that since most of the products, software, and applications are on open standards, it will also give the SIs and SPs an opportunity to leverage by offering value added services, and therefore a chance to earn recurring revenues.
He said that it will take between three to five years for the hosted services to penetrate the enterprise segment. SMBs have shown a keen interest in this form of service.
Moving ahead, the company wants to engage itself with the enterprise segment in a significant manner. And for that, it will form strategic tie-ups on the lines of its joint venture with Reliance Communications for managed services. Such tie-ups will be used as essential part of Alcatel Lucent's go to market strategies going forward.
"Plus we have a separate team focused exclusively on our enterprise customers, two of these being Four Seasons Hotel and Tech Mahindra," said Mohan.
Even as CXOtoday writes this story, the company along with Bell Labs is researching customer relationship management solutions for the aviation industry. It is also running pilots for new technologies requiring minimal physical presence of a doctor in the health care sector. As of today, these pilots are run in some hospitals in the US. R&D work is also on for wireless network offerings in some more key sectors.
Related links:
Alcatel-Lucent to Expand Its Offerings
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