CDC Software, a wholly-owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services has announced the launch of CDC Respond, its enterprise complaint (ECM) and feedback management solution (EFM), for the India market.
The solution is being marketed in India by CDC CRM Solutions and is aimed at helping governmental and business organizations comply with a variety of government and industry regulations, as well as promoting higher levels of customer satisfaction.
CDC Respond for India directly addresses many of the requirements of India's Right to Information (RTI) Act, which allows citizens of India to request public government records and information and provides other information, such as time frames for responses and penalties for delays. CDC Respond also helps manage complaints for businesses regulated by agencies like the Insurance Regulatory and Development Authority (IRDA), the Reserve Bank of India (RBI), and the Telecom Regulatory Authority of India (TRAI), among others, as well as for large Indian enterprises that need to manage an increasing number of active consumers who demand higher levels of customer satisfaction.
For several years, CDC Respond has been helping enterprises throughout North America and Europe comply with industry regulations, enhance their customer retention, promote customer loyalty and improve profitability. CDC Respond has been widely used by numerous U.K. governmental organizations that need to comply with the British Freedom of Information Act and other U.K. regulations, which have served as models for several pieces of Indian legislation.
CDC Respond was designed specifically to improve the problem resolution process by capturing and analyzing complaints and customer and employee feedback. It also delivers process and service improvements through timely and accurate root-cause analysis which gives critical insight into organizational performance - both good and bad.
For the Indian market, it was developed at, and is expected to be supported at, CDC Software's offices in Bangalore.
Nagaraja Prakasam, managing director of CDC Software's Bangalore center, said, "We are excited about the launch of CDC Respond in India, especially at a time when the country's regulatory framework is requiring both governmental and private organizations to service consumer/public complaints and feedback or their requests for information. Bangalore continues to serve as a major development center for CDC Software and are expected to also offer 24 hour local support for our CDC Respond customers in India. With this comprehensive infrastructure, CDC Respond solution and related services and support will be a very attractive offering for customers here."
