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TECH INSIGHT
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"Always on Call"
IP solutions are a rising trend in the contact centre industry. Within two years, according to Contact Professional, 82% of contact centres expect to be running IP telephony infrastructure. Sunanda Das, MD, Cable & Wireless discusses contact center
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MARKET SCAN
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Threat Trends for 2008
Secure Computing announces top threats in Q2 2008 and predicts trends for remainder of year. Report shows U.S. sends most spam while blended threats continue to grow as malicious content grows more enterprising
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ESS Enhances its ERP Solution
By CXOtoday Staff
Mumbai, Jul 22, 2008
Eastern Software System (ESS), which offers ERP and technology-based solutions and services to clients worldwide, has announced the release of a major analytical functionality in its eBizFrame ERP. Called Management Dashboard, it includes graphical reports on key performance indicators of the company, which are automatically refreshed at user defined intervals, to ensure that the senior management always has the latest picture of the operations. This graphical interface facilitates interpretation and absorption of data in comparatively easier and faster mode.
The company has implemented eBizframe for clients in various verticals and in six different languages. ESS has already begun implementation of eBizFrame for Haeir India and has also won the ERP implementation contract from Indo-NISSIN, manufacturers of Top Ramen instant noodles.
"The Management Dashboard has been designed, keeping in mind the needs of the senior management in an enterprise" said Anil Bakht, chairman and managing director, ESS. "It is similar to a dashboard of an automobile that gives the driver a concise picture of all vital functions of the car, the Ebizframe Management Dashboard provides the top management a clear, updated view of what is happening within their enterprise."
The dashboards are customizable and the users have the flexibility of choosing their own key performance indicators on the screen. The module also has personal management features like - organizer, alerts, and task management.
Related links:
ESS Offers ebizframe Add On
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CXO VIEWS
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 "The challenge lies in executing an approach"
With the incredible expansion in the Indian telecom industry, the role of Business Support Systems (BSS) or Operational Support Systems (OSS) solution providers is becoming crucial.Vivek Srivastava, director of (Solutions and Strategy) Oracle Communications Business Unit, APAC and Japan, talks about BSS/OSS providers' emergence in Indian telecom space, in an email interview with PankajMaru.Excerpts
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