HP Boosts Enterprise Delivery
By CXOtoday Staff
Mumbai, May 2, 2007

HP announced HP Service Desk, an outsourced, single point of contact end user help desk, delivered through its services. It scales from fully standard, shared delivery solutions to custom solutions for medium to large size enterprises.

The offering includes a bounded Foundation Service composed of basic features required to run a consistent, cost efficient help desk; a suite of Standard Options to enhance or modify the solution; and a Custom Service Desk that can be created from the best practices used in the Foundation Service or a company's own capabilities, depending on business needs.

The Foundation Service is easily tailored to specific customer requirements and has defined integration points into the enterprise's communities, workflows and support models. A usage-based billing capability provides unlimited opportunities for clients to reduce costs by lowering end-user support on desk side, and phone support with the implementation of HP's Management of Change program.

HP Service Desk provides a holistic view of the IT environment and integrates end-user support into the total IT infrastructure.

Jerry Coffey, director (End-User Workplace Solutions) of HP Services said, "With HP Service Desk, customers can provide proactive support to end users, solving user issues before they become problems. Valuable support resources can be freed up to focus on projects that support the business, while relying on HP's experience in help desks."

HP End-User Workplace Solutions also include desktop, mobility and wireless, imaging and printing, and messaging and collaboration solutions.