Have Some Work? Talk to Your Phone!
By CXOtoday Staff
Mumbai, Apr 30, 2008

Mobile workers can now stay connected to the office using speech commands with their own 'personal assistant'. A new speech interface, available with the latest version of Avaya's unified messaging platform, Avaya Modular Messaging 4.0, makes this possible. The interface is bundled without additional license cost.

The Avaya Unified Communication one-X Speech interface enables hands-free access to calling and conferencing capabilities, voice, email, and fax messaging, enterprise directories and databases, calendars, contacts, and task lists - from any telephone.

Using speech commands with Modular Messaging 4.0 and one-X Speech, employees can instruct the personal assistant to:

* Access and manage all messages, including read emails via text to speech and reply with an attached .wav file; search for messages by person, date or time.

* Launch calls and conference calls by simply speaking the names of the people they want to call

* Create or review appointments, send meeting requests, and manage tasks

* Allow callers to leave a message or opt to "find" the person they are calling

Avaya Modular Messaging 4.0 with Avaya one-X Speech adds speech access for IBM Lotus Domino 7.0, and upgrades compatibility with Microsoft Exchange 2007 and Internet Explorer 7. In addition, users can now record up to 9 optional greetings - and each one in 3 different languages with the new multi-lingual call answer feature. Callers only hear a greeting in their preferred language.

It's available globally in English, and can be purchased separately or as part of the Unified Communications Edition's suite of products.


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