More natives of the state are tuning into the virtual world to send their complaints through e-mails, which is now emerging as an effective public grievance redressal system.
Conceptualised by Prem Kumar Dhumal, chief minister of HP, the system has made it easier for people to send their grievances directly to the top authorities.
The government is receiving an average 15-20 e-mail complaints everyday on its website through a link 'Write to Chief Minister', J.R. Katwal, director Public Relation department said.
A special cell checks the mails everyday, and keeps the CM abreast of the happenings. The complaints are then sent to authorities concerned for redressal. The idea is also an important tool in plugging loopholes in the implementation of schemes meant for people's welfare.
