IBM Manages Sankara Nethralaya's IT Infrastructure
By CXOtoday Staff
Mumbai, Dec 27, 2007

Sankara Nethralaya is a special institution for ophthalmic care based in Chennai. It has partnered with IBM to help manage its IT infrastructure for over a period of 5 years, The hospital has implemented IBM s Network Operations Center Inside (NOC-Inside), which offers integrated IT management solutions. The NOC-Inside solution generates daily reports. This allows it to keep track of the entire hardware and software inventory and ensure software license compliance. These reports help the hospital to verify the service level commitments of their service providers and accordingly gauge their performance.

According to T. Rathinam, director (IT) of Sankara Nethralaya, We measure our ROI in terms of the hospital s productivity. The implementation of NOC-Inside has resulted in substantial savings in operational costs besides bolstering productivity. We have seen the reduction of manual intervention by almost 60%. IBM s solution is an assurance against downtime and makes certain our ROI is positive. We are now exploring possibilities of furthering our relationship with IBM.

The dashboards facilitate real-time measurement of IT service performance and generate alerts when corrective actions are required. This helps the facility management team to resolve any errors on the network before they escalate to a major predicament. We can now effortlessly measure the SLAs of our service providers and resolve network-related problems in a small fraction of time, added Nethralaya.

The other benefits that the hospital will derive from the solution include:

* Immediate identification and resolution of IT availability or performance issues that will help save time.

* Reduction of manual intervention by almost 60% percent.

* Tracking of the response and resolution productivity of the helpdesk and service engineers


Praveen Cherian, CEO of Network Solutions (an IBM company) said, An increasing number of hospitals today rely on technology for their business undertakings. As one of the leading eye hospitals in India, effective management and efficient monitoring of the IT infrastructure will enable Sankara Nethralaya reduce administrative burden, simplify network, server and application management, derive control over assets (hardware and software), and streamline helpdesk management processes. This would ultimately ensure utmost patient care.

NOC-Inside enables businesses to take complete control through "end-to-end visibility" of their IT infrastructure with minimal integration effort, low level of operational expertise and low operational cost. It also allows high scalability for the customers who pay as they use. A unique feature of this solution is the 'IT Advisory Service' that maximizes returns by providing access to IBM-NetSol IT management expertise providing analysis of IT infrastructure issues, proactive problem identification, growth planning and performance improvement.


NOC-Inside was launched earlier this year and is currently the only available 'Integrated and Automated IT Management Service' in the marketplace. It has been developed by Network Solutions (NetSol), the network integration company acquired by IBM two years ago.


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