Innovation Auto Risk, a claims management services and other related solution provider to insurers & fleet management companies, signed a 10-year IT outsourcing agreement with IBM in the second quarter of 2009 to help the company keep its costs in check while introducing latest technologies in India to its customers.
Headquartered in Delhi, Innovation Auto Risk has claims servicing operations across India.
IBM put together a customized end-to-end managed services package and introduced Innovation Auto Risk to an operating-expense driven model, rather than capital-expense driven model. This allowed the company to pay IBM as-it-grows its business operations thus removing the need for large capital influx to sustain its growth and expansion. This agreement aims to reduce Innovation Auto Risk s capital expenditure on IT by 25%.
Commented Manu Mehta, Director, Innovation Auto Risk. "We are committed to give our customers the benefits of the highest levels of service without losing focus on our core businesses. Since we offer cost-effective solutions to insurers helping them to reduce claims cost, we ourselves have to keep our costs at check while introducing latest technologies in India to our customers, in which case IBM helped us to achieve that."
Jyothi Satyanathan, country manager (ibm.com), IBM India/South Asia, said, Innovation Auto Risk needed to build a robust infrastructure to address the growing claims processing requirements of their customers. "We were able to provide this using a unique model that helped them grow without the headaches of managing their back-end and the need for huge capital requirements."
As part of the agreement, IBM will deploy server, storage, networking and security IT infrastructure to be hosted at a data center in Delhi. IBM will provide 24x7 onsite infrastructure monitoring services from an onsite command centre. In addition, IBM will provide managed services and ongoing project management for infrastructure procurement, commissioning and configuration, as well as hardware refreshes after five years.
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