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TECH INSIGHT
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"Always on Call"
IP solutions are a rising trend in the contact centre industry. Within two years, according to Contact Professional, 82% of contact centres expect to be running IP telephony infrastructure. Sunanda Das, MD, Cable & Wireless discusses contact center
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MARKET SCAN
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APAC Ahead of West in IT Security Spending
A recent study suggests organizations in APAC region are spending more on security than their North American and European counterparts. The study also said that government and industry standards are not the major driving factors of IT security spending in APAC
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Managing Litigations Eased with New Solution
By CXOtoday Staff
Mumbai, Jul 18, 2008
Integreon Managed Solutions, an integrated Knowledge Process Outsourcing (KPO) service provider, launched Doctane, a discovery management solution for litigation management.
The solution simplifies litigation project management, reduces the total cost of litigation and improves the predictability of litigation expense budgets, according to a press release.
Liam Brown, president and CEO of Integreon said, "Doctane eliminates the coordination headaches, inconvenience, and financial unpredictability associated with today's fragmented discovery outsourcing market."
Offering a full suite of discovery services, they can be integrated or selected as stand-alone components, at a fixed price per document. It includes discovery management consulting; data collection, processing, analysis and early case assessment; data hosting; document review, and production.
Related links:
India Set to be Global Knowledge Hub
HP and Acer Settle Patent Litigation
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CXO VIEWS
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"The challenge lies in executing an approach"
With the incredible expansion in the Indian telecom industry, the role of Business Support Systems (BSS) or Operational Support Systems (OSS) solution providers is becoming crucial.Vivek Srivastava, director of (Solutions and Strategy) Oracle Communications Business Unit, APAC and Japan, talks about BSS/OSS providers' emergence in Indian telecom space, in an email interview with PankajMaru.Excerpts
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