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Manufacturer Hires Service Desk Support|
- By CXOtoday Staff, Mar 29, 2008 1248 hrs IST
- Tags : Manufacturer Hires Service Desk Support
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Computer Sciences Corporation (CSC) has entered into a five-year, multimillion-dollar information technology (IT) services contract with Eaton Corporation. As per the agreement, CSC will provide service desk support for all of Eaton s worldwide locations.
Contextually, CSCs Enterprise Service Desk solution offers customers global, multi-lingual support through the company's network of Enterprise Service Management centers.
William W. Blausey Jr., Eaton VP and CIO informed, We are excited about utilizing CSC to support the role of our Information Technology team as a strategic partner in Eaton's continuing growth. CSC's leadership in responding to and resolving incidents, reducing call volumes and providing global service desk support for our expanding worldwide locations were key contributors to CSC winning our business.
Richard Ricks, president of CSCs Global Outsourcing Services organization, said, We are extremely pleased that Eaton has chosen CSC, and our Enterprise Service Desk solution to support their global business operations. Through Project Accelerate, our strategic growth initiative, we are unifying global efforts to cultivate deeper manufacturing industry expertise, and offer higher value solutions to our manufacturing customers. We are enthusiastic about adding this prestigious global company to our portfolio of clients.
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