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TECH INSIGHT
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"Always on Call"
IP solutions are a rising trend in the contact centre industry. Within two years, according to Contact Professional, 82% of contact centres expect to be running IP telephony infrastructure. Sunanda Das, MD, Cable & Wireless discusses contact center
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MARKET SCAN
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Threat Trends for 2008
Secure Computing announces top threats in Q2 2008 and predicts trends for remainder of year. Report shows U.S. sends most spam while blended threats continue to grow as malicious content grows more enterprising
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| TODAY'S HEADLINES |
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CXO VIEWS
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"The challenge lies in executing an approach"
With the incredible expansion in the Indian telecom industry, the role of Business Support Systems (BSS) or Operational Support Systems (OSS) solution providers is becoming crucial.Vivek Srivastava, director of (Solutions and Strategy) Oracle Communications Business Unit, APAC and Japan, talks about BSS/OSS providers' emergence in Indian telecom space, in an email interview with PankajMaru.Excerpts
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| MOST POPULAR STORIES |
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