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TECH INSIGHT
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"Always on Call"
IP solutions are a rising trend in the contact centre industry. Within two years, according to Contact Professional, 82% of contact centres expect to be running IP telephony infrastructure. Sunanda Das, MD, Cable & Wireless discusses contact center
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MARKET SCAN
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Threat Trends for 2008
Secure Computing announces top threats in Q2 2008 and predicts trends for remainder of year. Report shows U.S. sends most spam while blended threats continue to grow as malicious content grows more enterprising
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New Version of Cyn.in now Available
By CXOtoday Staff
Mumbai, Jul 17, 2008
cyn.in, a Software-as-a-Service (SaaS) offering for enterprise collaboration and knowledge management, is now available as an open source, 'out of the box' software appliance that can be set-up behind the firewall.
It manages, secures, tracks, and organically structures a content base of files, documents, digital media, and any free form content. XML and open standards-based APIs allow integration into existing systems.
The new version enables enterprises to setup collaboration work spaces for employees, business partners, customers, etc. with new Web 2.0 applications like wikis, blogs, file sharing repositories, etc.
The cyn.in software appliance integrates everything required to run cyn.in, including the application server, database, operating system, etc. into a software appliance that can be run on appliance platforms, such as VM Ware, XenSource, Microsoft VHD, or can be directly installed on a standard bare metal server.
The community edition of cyn.in is available for free download, in the form of a virtual appliance or full source code. The enterprise edition is priced at a per server model and there are no additional costs for client access licenses, said the press release.
Related links:
Expansion of IBM's Innovation Center
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| TODAY'S HEADLINES |
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CXO VIEWS
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 "The challenge lies in executing an approach"
With the incredible expansion in the Indian telecom industry, the role of Business Support Systems (BSS) or Operational Support Systems (OSS) solution providers is becoming crucial.Vivek Srivastava, director of (Solutions and Strategy) Oracle Communications Business Unit, APAC and Japan, talks about BSS/OSS providers' emergence in Indian telecom space, in an email interview with PankajMaru.Excerpts
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