To address the infrastructure challenge faced by the financial industry in the Middle East, Tata Consultancy Services Financial Solutions (TCS-FS), has enhanced its Regional Support Center in Dubai. This center, which earlier supported the capital market customers, will now provide on-call services and any emergency support needed in the region to its core banking customers as well.
TCS-FS has over 30 customers in the Middle East and this enhanced Regional Support Center will now also support the company's core banking customers in the Middle East. The benefits of the Support Center will be faster response to customer needs, enhanced resource availability and more localized disaster recovery services. This Regional Support Center will also perform back up functions as disaster recovery hubs to the Global Support Center in India.
Commenting on the increasing footprint of Support Centers, N Ganapathy Subramaniam, president - TCS Financial Solutions, said, "In this highly volatile business environment where risk is being constantly monitored, we believe a closer proximity to customers is essential. In addition to offering a robust product suite, our promise of certainty is also delivered through our unflagging support to their business success."
