Anil Chawla
9 Analytics Trends To Watch In 2016
Dec 28, 2015
This current generation of companies will drive the need for predictive, actionable analytics and cognitive-intelligence applications
Optimal Customer Engagement Leads To Better RoI
Nov 06, 2015
It’s time to loosen up that Six Sigma belt and take a fresh look at specific actions to help organizations engage customers and expedite the customer journey.
Rules of Customer Engagement
Jul 27, 2015
Here are some of the customer service trends we will see in 2015 will change the way customer engagement is implemented.