How can enterprises use intent analytics to improve customer service
Sandeep Sharma, MD-South Asia, NICE Systems
Keep transforming yourself, keep moving
Rajesh Janey, President, EMC India & SAARC
Steve Ballmer’s last letter highlights some ‘bold’ decisions
In his final letter written to Microsoft shareholders, customers, partners and employees, Steve Ballmer talks about some fundamental shifts in the company’s strategy
CIOs look beyond ‘cost’ factor for IT decisions
IT budgets do not revolve around cost savings any more. CIOs are now looking at many other factors and innovative technologies that can help drive business results.
Has EMC’s M&A strategy paid off?
For the last several years EMC has been making a conscious effort to move beyond its image as storage vendor, adding new skills and capabilities by acquiring companies. What have been the main driving forces behind EMC’s M&A strategy?
Outsourcing industry heading for a big shake up?
The industry has recorded three straight quarters of sluggish bookings, according to the ISG Outsourcing Index. Are we heading towards a big shake up?
Digital marketing can't be seen with traditional lens
Udayan Bose, Founder & CEO, NetElixir, speaks to CXO Today on the advantages of digital marketing and the challenges on the way
What's the mystery behind iPhone's record sales?
Apple claims to have sold a record 9 million iPhones within just 3 days of the launch. But analysts are raising doubts on the validity of these numbers as many believe that the actual numbers could be much lower.
Does India’s BPO industry have an image problem?
From BPO to KPO and now BPM, India’s outsourcing industry seems to be trying hard to build a ‘better’ image for itself. But what does it really need to reach the $50 billion target by 2020?
User engagement is key to HCM success
Hirak Kayal, VP, Outbound Applications Product Management, Oracle India speaks to CXO today on the changing role of HR and how HCM solutions can improve employee engagement and talent management for Indian enterprises.