Tabrez Khan
Downtimes Plague Uptimes in the Services Sector
Sep 12, 2008
Overpromise and underdeliver. Unfortunately that's the way some enterprises have been working the mantra and when that happens in the services sector the results can be particularly dismaying for the customer. A lot of enterprises...
Infosys BPO Trains Focus on Indian Telcos
Sep 08, 2008
Infosys BPO provides billing management, customer technical support, network performance and monitoring, mobile content provisioning, service activation and analytics services among others to Communication Service Providers (CSPs). "The...
ERP to Aid Hiranandani Group's Expansion
Sep 04, 2008
The group is only the second among the entire construction industry to deploy an ERP solution. The Raheja Group pioneered the use of ERP in the real estate sector. Joseph Martin, general manager-IT at the Hiranandani Group said that the...
HDFC Bank Customers Left in Lurch
Sep 02, 2008
Lakhs of HDFC customers pan India including retail and enterprise customers of the bank could not carry out transactions, or operate ATMs due to a technical snag most part today. The technical snag that started wee hours today was not...
NIC to Launch 2 New Datacenters
Sep 01, 2008
NIC is going to launch 2 new datacenters at Pune and Hyderabad, to support the central government s e-governance initiatives. These tier 2 and 3 class datacenters will have a storage capacity of 100 terabytes each and will have a physical...
HP to Bring Cost-effective Storage to India
Aug 28, 2008
HP is planning to target the media and entertainment sector in India in a big way with its high-capacity storage solutions. The IT hardware major recently announced its latest product -- the Extreme Data Store ExDS 9100, that it claims can...
Joining the DoTs
Aug 27, 2008
The last week few weeks have been significant from a telecommunications standpoint with a slew of policy changes and announcements being made. 3G services were given the green signal, internet telephony was legalized in India, NLD, and ISD...
Savvion BPM Readying for New Releases
Aug 22, 2008
Business Process Management (BPM) solutions company, Savvion is all set to launch a slew of solutions for the infrastructure, healthcare, manufacturing, BFSI, and IT/ITES verticals in India. In conversation with CXOtoday, Dr. Ketabchi,...
YES Bank to Deploy Speech-based Phone Banking
Aug 21, 2008
YES Bank is deploying a voice-based phone banking solution in its new contact centre. The technology developed by Cisco is an interactive contact center solution, which will enable users to, among other things, give voice commands in stead of...
Adopt De-duplication to Counter Data Explosion
Aug 20, 2008
Information is growing at an unprecedented rate, and so is the need to store it. Enterprises are guilty of storing a large amount of redundant data, which is a drain on resources. De-duplication offers a solution. Digital exposure is...