Improving Customer Service With Big Data
The goal of using Big Data to improve customer service is to turn raw data into valuable insight.
Networked World: What It means To People Processes?
As we move to a truly networked world, what does it mean to people processes?
What It Takes To Be A Healthcare IT Pro
If I were asked to list the top three skills that the healthcare IT industry needs, I would put my finger on product knowledge, domain expertise, and UI design.
Looking For The Next Generation Of Leaders
At the crossroads of evolution, the IT industry does not need just leaders who can guide and mentor, but it needs ‘heroes’ who can take complete charge and steer another revolution.
Microsoft Cannot Afford Any Delay, Anymore!
Finally, Microsoft has found a new leader. But now, without any further delay, the company must define a strong vision and future strategy for itself.
Enterprises Are Adopting Newer Ways to Collaborate
Indian businesses are looking to collaborate in various innovative ways to build a resilient infrastructure, says Hrishi Parthasarthy, Director, Channels, Avaya
Firms Need Robust Process For Innovation
Innovation is often a misunderstood term and there are many myths surrounding this in the industry.
IT Storage: Why It Pays To Keep With The Trends?
Keeping up with the storage trends mean more benefits to organizations in terms of cost and efficiency, says Alan Atkinson, Vice President/General Manager, Dell Storage.
The PC Is Very Much Alive
In this PC Plus era, the PC remains central to the digital lives of millions of people and businesses, says Rahul Agarwal, Executive Director, Commercial Business Segment, Lenovo India.
Who’s Afraid Of The Dark Process?
In an organization, decision makers need to unearth the several dark processes and ensure they are properly catalogued.