Under a five-year contract announced today, BT will provide Xansa with implementation services for Agile Contact Central - part of BTs suite of Siebel-based Contact Central CRM solutions, and multimedia voice over IP connectivity services.
Hosted in the UK, the service desks will support Xansas operations in India and the UK via an end-to-end managed service. Xansa is building potential capacity for 10,000 seats in India within its established technology centres in Chennai, Delhi and Pune.
BTs multi-channel and hosted solution is scalable and will enable Xansa to meet growing demand for business processes that require voice or data services that are inbound or outbound, onshore or offshore. It will enable Xansa to integrate all the contact channels its clients use in a way that minimizes risk and initial capital expenditure.
Xansa has a reputation for managing industry-specific, complex and high-value back-office business processes through its integrated UK and India delivery capability. It currently does so for major financial services, telecommunications and utilities companies as well as its own finance, HR and IT customer service desks.
This deal is a great example of how by integrating our hosted Siebel-based applications and connectivity services, we can offer customers a flexible and scalable CRM solution, says Steve Ackling, director of marketing and channels, BT major business.
The two companies have been creating new ways of working with each other, and their clients, over the past 16 years. Xansa is an international business process and IT services company, and BT is one of Europes leading providers of telecommunications services.
