3G poised to influence remote support in India

by Darinia Khongwir    Apr 29, 2013

Seth Shaw

With the Enterprise Mobility (EM) market set to grow astoundingly in the next few years and especially with the launch of mobile devices suited for enterprises, it is no wonder, everybody wants a piece of the pie. According to a recent report by Nasscom in association with Deloitte, the EM market opportunity is expected to touch $140 billion by 2020, growing at a CAGR of 15 percent. The existing spend by enterprises on mobility is also expected to grow to 10-12 per cent of the total IT spend by 2020, as compared to less than 5 per cent at present.

LogMeIn, a US-based company offers mobility solutions for remote control, file sharing, systems management and data backup. Seth Shaw, SVP, Sales, LogMeIn, talks to CXOtoday on the challenges and the impact enterprise mobility will have on the Indian market.

What do you perceive as challenges for the increasing mobile workforce?

Mobility has become more complex for enterprises, and particularly for multinationals that need to manage the mobility of their staff across many countries. It has been observed that enterprise mobility is the biggest single trend across the tech industry investment, even outpacing the cloud computing trend. The increasing importance of the space is reflected in robust market traction predictions for India as well.

Growth rates for the enterprise mobility market in India are estimated to be among the highest in the Asia region. There are simply more users with more devices using more applications. In addition there has been a blurring of the boundaries between business and personal usage and many IT managers struggle to enforce company policies while employees demand more consumer-like devices and applications. Their need for support in managing this complexity and cost has never been greater.

Some of the IT challenges faced due to enterprise mobility are securing information systems, integrating technologies, user identity challenge, supporting devices, containing costs, controlling personal use, training users, justifying investments and limiting use.

What are the evolving trends and challenges in the remote access and support space?

The market for PC-to-PC remote access service has slowed however, the popularity of mobile devices such as tablets and availability of remote access applications for those devices has begun to revitalise the remote support and access market. With the continued adoption of mobile devices and the opportunity to combine remote desktop access with other personal cloud solutions, the remote support and access market is poised for a healthy growth.

Smartphones and iPads are the new indispensable IT tools in every company. The Bring Your Own Device (BYOD) trend has changed the way information is accessed and shared by employees across the globe and has urged IT departments to consider mobility as the core of their IT strategies. Further to this, according to Gartner “Bring Your Own Application (BYOA) has become as important as BYOD (Bring Your Own Device) in the development of a comprehensive mobile strategy”, as enterprises look to maintain control of their IT operations. It is predicted that by 2017 one quarter of enterprises will have an enterprise app store for managing corporate-sanctioned apps on PCs and mobile devices.

With increasing enterprise mobility there is definitely an increase in the usage of remote access and support solutions. Some of the trends driving the growth for remote access and support are:  the economy is forcing businesses to do more with less; there is a shortage of skilled IT workers at branch locations, and telecommuters, remote workers and mobile workers are increasing as a percentage of the workforce. Given this scenario, I feel the remote access and support industry is poised for positive growth.

I feel broadband connectivity and bandwidth issues are other factors that significantly influence the remote support and access market in India. However, I feel, with lot many telecom players set to roll out their 3G offerings, very soon there will be an increase amongst the users owning 3G-enabled mobile phones in India and the remote support and access market is definitely poised for a positive growth.

What according to you is the market share for these technologies?

I think the market potential and the market share for collaboration technologies is huge. With e- commerce market witnessing robust growth, the demand for remote access, support and collaboration technology will grow exponentially. This is especially true for India, since the e-commerce industry is still at the nascent stage and is looking at positive growth, the market here for collaboration solutions will witness huge demand and will continue to grow.

 

 

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The demand for remote access and collaboration technology is growing rapidly and companies that offer mobility solutions should come with the best offers to dominate the enterprise mobility market. Also I noticed companies providing live telephone answering services changed their strategies and introduced customized rate packages due to the rise of mobile devices popularity, now calling at an inbound call center and finding the information you seek is much faster. ... 28 May 2014, Teoredo