7 Trends Driving IT Transformation In India

by Robert Le Busque    Jan 16, 2018

digital transformation

Digital transformation has brought along with it a new era of technology, which has reconstructed India Inc. It was the rage in 2017 and continues to be the hot topic this year as well. Local brands and governments look to best leverage digital transformation to better serve their customers, and differentiate themselves from the competition.

The Digital India and Make in India initiatives have encouraged businesses - big or small - to adopt the latest technologies such as Software defined networking (SDN), the Internet of Things (IoT), and Artificial Intelligence (AI) to name but a few. These technologies are now mainstream in the boardroom discussions, and 2018 is the year when attention will turn to what organizations would do with them. Organizations that are best able to realize tangible benefits from technology deployments, without adding more complexity to their operations, will win the day.

Following are the trends in the enterprise technology space that are most likely to impact the local and global business functions throughout 2018:

SDN will witness prolific growth: With SDN deployments now live, companies are beginning to explore what they can really do with the security, agility and flexibility of virtualized network services. The next big thing in 2018 will be application-aware networking – managing the performance, capabilities and security of applications to make the most of bandwidth - ever more critical in an increasingly complex world of content.

Security will go underground: Security will undertake a step change in 2018, and become embedded into the platform, supporting everything a business does such as end-to-end managed security infrastructure for the network, the developer and applications. In today’s threat landscape, it’s all about global scale – but openness and information sharing to combat the bad guy, both online and in the real world will also become the norm.  With this step change, measuring security effectiveness is imperative so that cyber-risks can be integrated into any enterprise risk assessment. The quantification of security posture, maturity and hygiene will not only enable effective risk management, but also establish a security ROI - a key ability for the C-suite.

Digital collaboration will be inevitable: Savvy organizations have been moving away from aging PBXs to IP-based telephony systems over recent years - but 2018 will be the year when digital technologies really begin to transform workplace collaboration, not least as third party compliance becomes a major frustration. Employees will be able to seamlessly access calendar information, share documents and schedule calls across platforms, quickly and securely. The focus will therefore be on enabling multi-channel access to improve both the user experience and productivity. SDN will facilitate intelligent data management and multi-platform call routing for more effective collaboration, and mobile apps will put the power of information directly into the hands of employees or consumers.

AI and robotics will take on the Internet of Things: IoT will become part of the fabric of an organization in 2018 – the challenge will be how to integrate device management into overall IT infrastructure in a way that doesn’t overwhelm the organization. This is where AI and robotics will come into their own, offering intelligent automation of managed IoT deployments cheaply and efficiently. 

People will take control of the digital experience: Consumers are increasingly aware of the power of their data, and in 2018 will become choosier about their engagements. Brands need to take into consideration of how they will deal with data, as their customers will be looking for mobile, secure, simple interactions for a higher level of intimacy. Brands that can deliver on this will stand out.

Interoperability will be a priority for public safety: 2017 has seen a large number of both terrorist incidents and natural disasters around the globe. Seamless, secure connections across rapidly deployable networks — particularly those dedicated to first responders – will be a critical focus in 2018. Interoperability will let companies and public safety organizations benefit from choice in network and technology services, will drive innovation through market competition, and will also help control costs. Most importantly, interoperability will better enable first responders to keep in touch and communicate with authorities and private citizens, should disaster strike.

Simplicity will be the goal: As the world becomes more complicated, business success is increasingly about separating out core versus chore. Successful organizations will focus on delivering key business outcomes, and will outsource the non-core to key partners. Working out who does what to quickly reduce complexity to the point where things become simple will define future business success.

For organizations, especially in Tier 2 and 3 cities of India, transformation can be a difficult journey to undertake – particularly given the ongoing skills shortage in key enterprise technology areas. Organizations need to have a clear understanding of what needs to be done in order to really change their business strategies and become one of the top players in their markets. The combination of apt solutions, along with its accurate execution, will help in accelerating their transformation journey.

[The author is Regional Managing Director, India, Australia and New Zealand at Verizon Enterprise Solutions]