In 2016, 90 Per Cent Of Airlines Plan To Boost Cyber Security

by CXOtoday News Desk    Jul 05, 2016

AirlinesCyber security and Internet of Things (IoT) are no longer impervious to airlines as a survey conducted by  airlines technology and solutions provider SITA.

SITA Airline IT Trends 2016 reports that top 200 international airlines have been proactive in engaging IoT and cyber security to thwart potential risks. According to the report, this year 91 per cent of the airlines are working towards incorporating the nuances of cyber security into their operations, as against the mere 47 per cent of airlines three years ago.

“Airlines are investing in areas which will promote a connected world of travel for the benefit of passengers and the workforce,” SITA director, Market Insight, Nigel Pickford said.

A major area of focus will be the move to the ‘Internet of Things’ (IoT), where a vast number of physical objects will become connected to the internet, enabling tracking, data collection, analysis and control, which necessitates more security. An overwhelming majority of airlines (68 per cent) are investing in IoT programs in the next three years up from 57 per cent this time last year, stated the survey.

The survey also states that another key area of IoT investment is in connected aircraft which 46 per cent of airlines believe will give a better passenger experience. Today 37 per cent of airlines operate connected aircraft and this will jump to two thirds by 2019.

“The initiatives to realize the IoT include smart bag tagging to enable continuous tracking, which is planned by 61 per cent of the airlines by 2019,” Pickford said.Nearly half the airlines are also planning IT programmes for single token travel for passenger identification, he added.

The survey also observes the shift to outsource IT operations. In the future, a growing proportion of airlines’ IT budgets is likely to be spent on innovation rather than service continuity, with innovation rising to 36 per cent of IT and telecommunications spend in 2016, the survey said.

“Providing passenger services via smartphones continues to be a key area of investment for airlines. Seventy nine per cent of them are planning major investments over the next three years while a further 17 per cent are planning a pilot programme or R&D in this area,” it added.

“Despite the fact that airlines have baggage tracking as part of their IoT plans, one quarter has no specific IT investment plans for compliance with IATA’s Resolution 753. However, 77 per cent see a major benefit in improving customer satisfaction from compliance to resolution,” the survey said.