ADC plans massive expansion in India

by CXOtoday Correspondent    Oct 03, 2003

ADC is stepping up its operations in Bangalore, increasing headcounts and adding a professional services group.

The move has come in stark contrast to ADC¨s earlier stance of shying away from any new investments in its Indian center.

Based in Minneapolis, ADC is a $1-billion Nasdaq listed broadband company, which provides a range of offerings, including network equipment, software, and systems integration services, enabling communications service providers to deliver high-speed internet, data, video, and voice services to consumers and businesses.

ADC India is also creating a team to do the BPO work for its parent company. Transaction processing such as account payable, receivable, cash and travel related vouchers, generated by some of ADC offices across the globe will be carried out in India.

The Indian center is also being expanded to meet the IT requirements of ADC. A global IT team is being formed to provide support and maintenance to several software applications that runs in ADC.

According to Mike Day, CTO, ADC, there is still a immense scope for growth opportunities in India. With outsourcing becoming the order of the day, and Indian BPO units establishing their quality, many divisions within ADC are now more open to increase the workload shipped to India.

Its customers include local and long distance telephone companies, cable television operators, Internet, data and wireless services providers and broadcast television operators, like Reliance Infocomm, Hutchison 3G, Optus, and Virgin Mobile.

As ADC¨s business is not software intensive, the Indian center will not have a large headcount, said Raj Rajkumar, MD, ADC India, adding that by the end of this year the Indian operations will be 75 people strong.

In the Asian market, ADC¨s software SingleView, which provides billing and customer-management solutions for broadband networks, is receiving large-scale acceptance. Support for this particular software, both at an implementation and customization level, will be done in India, for the entire Asian region.