APAC Contact Centers to Grow at 10.5% CAGR

by CXOtoday Staff    May 07, 2009

The Asia-Pacific contact center industry will reach 3 millions seats by the year 2014, according to a forecast by research firm Frost & Sullivan

The Asia-Pacific contact center industry will reach 3 millions seats by the year 2014, growing at a projected CAGR of 10.5%, according to a forecast by research firm Frost & Sullivan. The recent economic downturn has caused a minor set back to the industry but future growth cannot be ignored, said F&S. 

"The contact center industry in Asia Pacific continued to invest in customer care and contact center applications despite a slow economic environment in the second half of 2008. Fueled by rising domestic demand as well as steady growth in outsourcing — the contact center market in Malaysia is expected to see good growth over the next 3-5 years," said Shivanu Shukla, industry manager (ICT) at Frost & Sullivan, Asia Pacific.

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