Avaya's New President To Drive Customer Engagement
Avaya, the leading global provider of solutions for customer and team engagement, has appointed Nidal Abou-Ltaif as president for Europe, Middle East & Africa (MEA), and Asia-Pacific (APAC). Abou-Ltaif will drive Avaya’s ‘customer-first’ solution innovation ethos and outcome-based approach, and help customers achieve their digital transformation goals.
Since joining Avaya in 2003 as the regional sales leader for the Middle East, Nidal has been instrumental in expanding the company’s presence in the rapidly expanding MEA region and beyond. He has helped drive new, innovative communications technologies and programs that transform businesses and organizations through advanced Team Engagement and Customer Engagement solutions. Throughout his career at Avaya he has consistently led teams that deliver outstanding outcomes.
In early 2014, Nidal was selected to lead Avaya’s Global Growth Markets sales theater, including MEA, Turkey, Russia & CIS, India and SAARC, and Greater China. Under his leadershipو the Global Growth Market region (Middle East, Africa, Russia, India and China) was the fastest-growing within Avaya in FY2014, leading the company’s networking business growth globally and achieving impressive performance in the mid-market with Avaya’s iConnect channel engagement program.
Avaya’s focus on Engagement Solutions is enabling deep and broad connections between stakeholders of businesses throughout this broad geography that lead to better business outcomes.
Pierre-Paul Allard, senior vice President, Worldwide Sales and president, Global Field Operations, Avaya commented, “Nidal has a significant history of success, a recognized people focus, a fierce passion for winning, and a track-record in helping governments and businesses use technology to make a real difference in people’s lives.
“In this new role, his expertise and experience will prove invaluable in a market environment where change is the only constant. Together with his strong regional leadership team, he has built an impressive culture of engagement, inclusive of customers, partners and employees. His personal, high-touch interactions with customers create excellent business value, which in turn drives strong market demand for Avaya,” he added.
Nidal Abou-Ltaif, President, Europe, Middle East & Africa, and Asia-Pacific, Avaya, “Only when our customers rate us strongly can we consider ourselves to be truly successful. Having a customer-focused organization requires building solutions and services that deliver the outcomes desired by our customers. This means having a team that understands our customers’ challenges today and in the future, and one which has the expertise and imagination to build solutions that produce measurable and meaningful results.”
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