2020 Is Pivotal For Creating AI-Related Jobs: Gartner

by CXOtoday News Desk    Nov 10, 2017


Digital business is disrupting organizations with its requirements for artificial intelligence (AI). To succeed with AI, Businesses and CIOs need to influence its long-term direction. To do that, they should consider three issues in turn: how AI could augment their company’s existing services; how they could change their company’s existing services to suit AI; and what new services they could create that would be impossible without AI, according to a Gartner’s global survey of more than 3,000 CIOs.

A wide range of companies has begun AI initiatives. Twenty-five percent of organizations have deployed AI or are making short-term plans for its deployment. This is up from 10 per cent in 2015, the study highlighted.

AI projects, like any others, may under deliver, stall or fail if businesses ignore AI. However, there is a high risk of becoming uncompetitive, or even obsolete. “Now is the time for experimentation and proofs of concept,” said Magnus Revang, research director at Gartner. “There are no best practices, only emerging practices.”

What CIOs need most is practical experience. “They must also evaluate and understand vendors’ claims that are inflating expectations of what AI is capable of doing,” added Revang.

Some organizations have already had some success using AI to enhance their existing services. Gartner forecasts that AI will lead to $200 billion in new revenue and 768,000 new positions in 2018. While in most cases, savings and efficiencies resulting from the use of AI will improve productivity, 943,000 jobs will be eliminated in the same year.

“However, there will be a transition period through to 2020, when AI will create 2.3 million jobs and eliminate only 1.8 million jobs,” said Helen Poitevin, research director at Gartner. Moderately skilled occupations, for which training is received “on the job,” will bear the brunt of the job losses. AI will, however, create millions of new highly skilled positions, managerial positions, and even entry-level and low-skilled positions.

Already, chatbots point to likely developments. For example, they will help recruiters screen high volumes of applications, and remove much of these people’s mundane work. Ultimately, it seems likely that AI will take over the task of creating and posting job vacancies to attract the right caliber of candidate. “This will give recruiters more time to build relationships and monitor the effectiveness of chatbots and other AI applications that help find the most appropriate candidates,” Poitevin added. “The tasks performed by human recruiters will mainly be those that algorithms cannot perform.”