BT Opens Security Centre in India

by CXOtoday Staff    Apr 14, 2009

British Telecom said it will invest " 375,000 in its APAC Security Operations Centre (SOC) in India, which will adopt follow-the-sun customer service model.

The "follow the sun" model of customer support uses a strategically-placed group of worldwide support centres so that there’s always a centre open during "business hours" anywhere on the globe

The centre is located in a BT dedicated building at Noida and will house over 100 engineers in the first phase, comprising a segregated area with secure access control. The centre will initially employ over 30 highly skilled specialists, with a focus on both Asia Pacific and global customers.

Sudhir Narang, managing director, BT India, said, The BT SOC centre is another measure of BT s support and service to customers globally. We want customers to be able to change configuration and tackle problem management services, which are engineered to BT s legendary quality standards.  

BT s current resourcing plan is to expand the number of SOC analysts from the current 30-plus to support a growing number of customers as well as an expansion in the types of service offered from the BT India SOC.

The SOC will provide security device management services involving critical customer components including firewalls, intrusion detection devices and Bluecoat Proxy devices used for securing networked-IT environments, said the company in a press release.

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