Businesses Struggling To Consolidate Cloud Services

by CXOtoday News Desk    Nov 21, 2014

cloud consolidation

Eight out of 10 users are struggling to consolidate their cloud services and get a holistic view of their cloud infrastructure, software and platform services, according to a study from Forrester Consulting. The report titled: “Simplify and innovate the way you consume cloud” states that cloud computing has reached a tipping point for enterprises with some 83% companiesstruggling to bring together all their cloud services — from IaaS, PaaS, and SaaS and from public and private clouds to traditional IT.

The global study, commissioned by Infosys, reveals that enterprises want a holistic view of their IT landscape and a trusted cloud ecosystem integrator to improve user-experience and experience operational simplicity. Moreover, about 81% of large enterprises globally use or plan to use cloud platforms to run business-critical applications in the next two years. However Forrester researchers said, as cloud adoption gains momentum, issues concerning user-experience and consumption of cloud must be addressed with a high priority.

On the whole, the study sees enterprise maturity in cloud adoption, with 77% of respondents citing agility over cost savings as the key driver for using cloud services. This maturity was demonstrated in enterprises demanding features such as a single interface to provision systems and apps across multiple clouds and consolidated metering and billing. Despite this growth, only 27% of respondents thought current levels of self-service and transparency in the cloud are sufficient. About 66% of enterprises are either concerned or very concerned about the complexity involved in managing and governing a hybrid cloud environment. Over two-thirds of the respondents said they consider operational simplicity in the cloud important in driving further adoption.

According to Forrester, the user experience in the cloud needs to improve further. About 73% of the companies surveyed admitted to facing challenges on their journey to cloud maturity because of a lack of self-service capabilities and insufficient transparency. ”Companies are now at the point in the journey toward cloud maturity when they should consider cloud solutions that bring together each party in a cloud ecosystem (from both the business and from technology management) to truly benefit from the power of cloud,” says the report.

“While cloud adoption has definitely accelerated, user experience has become a major concern for enterprises,” said Vishnu Bhat, Senior VP and global head, cloud and infrastructure services at Infosys, adding that some are facing challenges in terms of poor levels of self-service, insufficient transparency and lack of operational simplicity.

According to the report, in the future, enterprises’ cloud consumption will further mature to include modern dashboards, context-aware and persona-based self-service, and other services. However, immediate issues pertaining to integration and orchestration that are critical success factors in an effective hybrid cloud environment need to be addressed.