India's C-Zentrix Expands Base In North America

by CXOtoday News Desk    Aug 17, 2016

Customer

Indian technology company, C-Zentrix that operates in the customer experience space, has expanded its base in North America by partnering with a California based ticketing solution provider HappyFox. The partnership aims to offer the next generation customer experience platform to its end users by bringing to them the power of multi-channel.

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Saket

Speaking on the occasion, Saket Setu, CEO, C-Zentrix said, “ We are confident, that through our partnership, we would be able to leverage C-Zentrix’s strength in offering world-class customer experience solution with multi-channel, backed by robust ticketing infrastructure of HappyFox.”

With over 30% market share in India , SEA and MEA  region, C-Zentrix now aims to expand in North America market, he added.

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“HappyFox is a customer support platform serving thousands of customers worldwide with our helpdesk and live chat solution. Through our partnership with C-Zentrix, we are now able to add an enterprise-grade voice solution to our robust multi-channel customer support platform.

This partnership will help our customer’s worldwide get a perfectly integrated contact center solution.” said Shalin Jain, CEO, HappyFox according to a press statement.  

Picture courtesy: The Financial Brand