Challenges Of Maintaining A Diversified IT


IT infrastructure today is a warren of diverse tools and applications, running on large varieties of hardware systems. There’s something for everyone, ranging from service desk and network management tools, to SDNs, ERPs, collaboration tools, security, and storage. As diverse as they can get, most IT environments involve a plethora of vendors, connection points, and integration capabilities. Some of these tools are so complex that they require the expertise of several subject-matter specialists.

The complex hardware setup on which these tools and applications run complicates the diversity challenge. Hardware is as diverse: different network devices and databases, private and public clouds, and on-premise installations. Such a large and diverse hardware infrastructure requires a large IT operations team that documents and completes these processes in the form of standard operating procedures or runbooks.

Coping with Diversity

Most large organizations, whose operations and services are spread across the world, have a vast and diverse IT infrastructure as described above. Take the instance of a setup that consists of several hundred terabytes of storage, dozens of servers and web servers, hundreds of databases, and numerous applications. Completing a simple activity will require the services of several subject matter experts (SMEs) and other IT operations professionals, who need to coordinate and collaborate with each other using, say, an email or a ticketing system. All these factors lead to dependence on managed-services providers to keep things together. A more severe downside of this process is that of missed SLAs, poor communication, manual errors in the process, and general loss of productivity.

There are two essential parts of the diversity problem. First, the need for a platform that enables coordination between the various enterprise applications. Second, the orchestrationbetween the various hardware and cloud infrastructure.

Coordination Between Applications Using ESB

The Enterprise Service Bus (ESB) software model provides a platform for coordination between business applications in an enterprise and, in turn, enables the integration of these applications into useful business processes. ESBs act as the agents that accomplish communication and data flow between the various applications and data sources in a Service Oriented Architecture (SOA). It is primarily implemented in the enterprise application integration (EAI) of heterogeneous and complex IT landscapes.

Orchestration Between Various Applications

Business applications run on the diverse hardware that make up a modern data center. The management of the applications and hardware - and, quite possibly in today’s IT scenario,  public and private clouds, and on-premise installations - is a significant challenge. The automation of datacenter processes - such as Provisioning, Configuration and Monitoring - can ensure that a heterogeneous datacenter is managed efficiently by eliminating human error and increasing SLA compliance. A process automation platform enables IT operations to build such automated procedures. The inclusion of a Cloud Management Platform ensures efficient management of the cloud infrastructure.

A Versatile Orchestration Platform

Enterprises using a diversified IT system can benefit from deploying a platform, which seamlessly binds an ESB and a process automation tool to ensure smooth business transactions over the IT infrastructure. A single UI - for example, a single pane of glass or service catalog - built into this integrated platform can serve as a single stop for the entire platform.

With an automated orchestration solution such as this, enterprises can reduce the number of professionals, time, and effort required to deploy multiple processes across a large and diverse IT. ESB solutions such as Mule ESB or Oracle Service Bus integrated with an end-to-end automation platform such as Epsilon serve as an ideal automated orchestration platform, which customers can deploy in their IT to ensure that their business processes run smoothly.