CIOs Should Tackle Workplace Complexities

by CXOtoday News Desk    Jul 12, 2012

rise of mobile devicesIn its recent report, analyst firm Gartner stated that CIOs/IT managers must be prepared to tackle workplace complexities due to the dramatic rise of mobile devices in the enterprise.

According to David Mitchell Smith, Research VP-Gartner, “With mobile phones and tablets becoming a platform for the delivery of applications and information, and not simply a communications tool, the era of running applications solely on desktop and notebook PCs is rapidly being superseded by a fast-moving, diverse ecosystem that span consumer electronics, business computing, fixed-location clients and mobile clients.”

Gartner analysts identified three key implications of the mobile-dominated future and offered recommendations to CIOs/IT managers to address the issue of mobility effectively.

In the first instance, Smith noted that the shift in computing to mobile devices, and the ongoing trends of consumerisation and BYOD mean that CIOs need to take a multichannel approach to applications. He believes that many IT departments still assume that only desktop applications are required to address this shift.

Gartner recommended CIOs to perform a mobile-only, mobile-first or legacy assessment during application development. They should identify specific demand for mobile applications in B2E, B2C and B2B channels in the next 18 months. It is also essential to implement an architectural and tool framework for future context-aware apps.

Secondly, Gartner noted that application developers need to retool as mobile-centric design replaces desktop-centric design for user interfaces. “The touch-and-gesture interface is fundamental to mobile devices, but beyond this both audio and video channels are being used to expand this new user interface,” said Smith.

Gartner recommended CIOs should track advances in new UI techniques (touch, audio, video, gestures, search, social and context) and creating a road map for short-term, medium-term and long-term potential. It is important for enterprises to build applications with simple, focused capabilities and interactions, but also creating links across applications for coordinated operation.
Finally, the analyst firm stated that organisations need to reallocate resources as mobile advertising projects targeting smartphones and tablets will outnumber native PC projects by four to one in the next 2-3 years.

“When building UIs for multiple screen sizes and operating systems, new tools are needed to make applications function correctly on different devices. There’s no automatic way to do this as it takes engineering skills to design the right outputs,” said Smith.

Gartner’s recommendation to CIOs is to make tactical investments in mobile application development tools and enhance testing and support plans.