Citibank's $25 mn Saver Available For Beta Testing

by Hinesh Jethwani    May 06, 2004

Would you like to be the first Indian beta tester of a software that helped Citibank register a cost saving of more than $25 million over a period of three years? If yes, then you need to get in touch with Atlantic Crossing, the exclusive Indian representative of Atlanta based Mentisys Inc.

Atlantic Crossing is scouting the market for an Indian partner for marketing and implementation of Mentisys’ flagship product called Circuit Asset Management (CAM) , and is also looking for a beta-test volunteer for the product.

In an exclusive with CXOtoday, Steve Ross, president, Atlantic Crossing, said, “Citigroup has already achieved a cost benefit of more than $25 million by using Mentisys’ CAM solution, and plans to deploy the same in India soon. We are banking on the software’s innovative Work Process Engine (WPE) platform, which will allow it to extend its reach in other areas of application as well, rather than just a CAM solution.”

CAM is a communications management solution that streamlines the provisioning of IP Telephony services in an enterprise, and has been deployed at Citigroup since 2001. The solution automates and manages the business processes, operational policies, and functions associated with circuit asset management. It is targeted at BPO’s, banking & finance, telecommunication, and other call-centric businesses.

With a massive web presence, especially in the banking sector, Citigroup spends $100 million annually on procuring and provisioning its telecommunications backbone.
Prior to deploying the CAM solution, Citigroup used manual processes for requisitioning and tracking circuit orders. The ordering process was fraught with errors, which lengthened the ordering cycle and made it difficult to accurately estimate delivery dates.

Citigroup selected Mentisys to develop a CAM system, to manage circuit order processing, requisition approval, circuit asset maintenance (including moving, adding and changing circuit features) and circuit disconnection. The application also had to maintain a correct inventory of provisioned circuit assets.

Mentisys delivered a solution based on its WorkProcess Engine (WPE), a business process management system (BPMS), and a distributed process-oriented
J2EE based application architecture. The solution automates and manages business processes, operational policies, and functions associated with circuit asset management.

The circuit asset management system is based on the WPE, running with BEA WebLogic Server and an Oracle database. The application is accessible over the Internet and Intranet, and is running live in a production environment with over 500 users. It initially supported over 10,000 data network circuits for Citigroup’s Citicorp banking unit. Support has been added for Associates Bank (a purchased regional bank) with over 2,000 data network circuits and more than 50 users.

Indian head of Atlantic Crossing, Ritika Hiranandani, said, “We are looking for select Indian marketing and implementation partners who can utilize, customize and sell Mentisys products within India and overseas markets. The basic criteria that we are looking out for in our partners, are strong domain expertise in dealing with Java, Oracle and embedded technology, and previous experience in deploying ERP solutions. Companies with strong business analysis teams and previous experience in handling telecom projects will definitely be given a preference, and the names will be short listed soon.”

CAM is built on a rapid deployment technology that guarantees immediate reductions in operating costs and improvements in efficiency, enabling organizations to accelerate ROI’s and achieve the benefits of their IP Telephony investment, according to Ross.

If you would like to be the first beta test user of CAM in India, or would like to be a marketing / integrator for the product, please contact Atlantic Crossing India.