Cloud-Based UC To See Massive Surge In 2016

by CXOtoday News Desk    Dec 21, 2015

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New research into the use of cloud-based communications and collaboration shows 2016 is set to be a transformative year for enterprise communications, specifically in mobility models, telephony set-ups and reliance on collaboration tools.

According to a Redshift Research, almost all enterprises have deployed at least one collaboration tool (93%) and most (69%) have deployed more than one and 29% have deployed four or more. Going ahead, 41% of enterprises are planning to increase their investment in collaboration tools in 2016, with every single category of collaboration tool seeing an overall boost in deployment. Specifically, phone-based conferencing services, enterprise social networking and presence and IM tools will see its greatest rise.

In the telephony field Unified Communications (UC) is slowly gaining ground on IP or traditional PBX usage which currently stands at 62% of the market. However, 48% of enterprise IT departments are seeing 2016 as the year in which to change their telephony set-ups, and to move to UC. This is driven by the high maintenance costs (55%) and frustrating inflexibility (55%) of their current telephony systems. As a case in point, of those currently using traditional PBX telephony, only a third will continue to do so in 2016.

But 2016 is not only the year for UC – it is also the year for cloud, said the research. On-site UC deployments will drop by more than third in the next 12 months, while cloud-based UC deployments will soar from 6% of all UC to 28%.

Another finding from the research is BYOD use appears to be waning. BYOD currently accounts for 33% of UK enterprises’ mobility models, with the remainder using company-provided devices for either solely business use (31%) or both business and personal use (36%). However, almost 40% of enterprises are planning to change their set-up, mainly triggered by cost (63%), the inflexibility of the model (50%) or the drain on IT resource time (44%).

Only 12% of enterprises will continue with BYOD in 2016, mirroring the preferences of employees (only 16% stated they would prefer a BYOD model). The intended split between providing corporate devices for only business use versus for business and personal use is roughly even (43% and 45% respectively), while there is a 10% bias amongst employees in favour of business-use-only corporate devices.

“It is clear that there is very little support from employees for BYOD, and not much more from CIOs,” comments Rufus Grig, CTO of Azzurri Communications that sponsored the study. “We suspect that among the many reasons for this, employees wanting to focus on work-life balance and increasing allegiance to specific smartphone brands coupled with enterprise CIOs’ frustrations with the drain on their IT team’s time and the cost of supporting multiple platforms means that BYOD will become a marginal operating model for mobile devices in the enterprise.”