Comprehensive BYOD helps improve productivity

by CXOtoday News Desk    Jun 13, 2013

BYOD

Many organisations are missing out on the full potential of the BYOD phenomenon because they do not adopt a strategic approach towards mobile device management or MDM.

A Cisco report on BYOD surveyed 2,400 mobile users in medium-sized companies and large enterprise across 18 industries and six countries: the United States, United Kingdom, Germany, India, China, and Brazil. It found that most companies had reacted to demand from executives and employees wanting to use their own devices by providing fragmentary capabilities and policies that failed to capitalise on the potential benefits of BYOD.

By implementing a set of eight “foundational capabilities” that it calls ‘Comprehensive BYOD’ Cisco said that companies can make significant gains in productivity, but it says only 26 percent of respondents’ companies have implemented anything that comes close to ‘Comprehensive BYOD’. The rest have implemented an incomplete patchwork of BYOD capabilities.

Comprehensive BYOD is defined as embracing

The ability to monitor and remotely ‘wipe’ corporate data.

Automatic enforcement of corporate access and usage policies.

Dual persona and device configuration.

The ability to move between networks seamlessly and securely.

The ability for users to log in using multiple devices simultaneously.

Corporate collaboration tools that work on all end-user devices.

Simple and user-friendly authentication for all device types and brands.

Secure access to corporate network through wired, Wi-Fi, remote and mobile means.

The report estimates that companies can gain an additional $1,300 annually per mobile user with comprehensive BYOD. “Without exception, the typical company in each country we studied could post strong financial gains by moving to Comprehensive BYOD. … Equally important, comprehensive BYOD improves the productivity of both those who already flourish under Basic BYOD and those who have struggled to make Basic BYOD work,” the report stated.

In developed markets (the United States, United Kingdom and Germany) new ways of working — employee-led innovation of job roles — accounted for the largest share of productivity gains (21 percent) achieved by moving from Basic to Comprehensive BYOD. In emerging markets (India, China and Brazil) some of the most significant gains were found in areas where Basic BYOD had made little impact on productivity: availability, downtime and administration.

The report also identified three sources of ‘hard’ cost savings from BYOD.

Employees purchase devices previously bought by the company.

Companies reduce support costs by implementing community support: wikis, forums and other streamlined support options.

Migrating some mobile users from corporate data plans to self-funded plans reduces telecom costs.

 

Much of the impetus behind the BYOD phenomenon has come from employees wanting to use their own smartphones, and more recently tablets, for work purposes. However, the report says that BYO laptops are a very significant contributor to cost savings. It estimates that BYO laptops can account for almost half the estimated average saving of $1650 per user achievable from a comprehensive BYOD policy.