Consumers Wary of Online Transactions

by CXOtoday Staff    Mar 10, 2009

There is a lot of uncertainty in performing online financial transactions, according to F-Secure’s annual Online Wellbeing survey.

The survey finds that the majority of respondents are still apprehensive about using their credit cards over the Internet. In general, people feel more secure during online banking transactions than when using a credit card for online purchases.

While 50% of respondents were confident about their security when banking online, only 6% of respondents felt secure in making credit card purchases online.

According to Venu Palakirti, sales director for India and SAARC at F-Secure Corporation, though there is a lot of uncertainty in performing financial transactions, the basis for these sentiments is not necessarily founded on a good understanding of the real threats.

"Part of F-Secure’s Online Wellbeing Suite of solutions and services, including antivirus, Internet Security and Home Server Security, are aimed at addressing these issues both in terms of raising awareness and continuously developing enhanced products adapted to the evolving threats," Palakirti said.

F-Secure’s Online Wellbeing survey was carried out by a third party in December 2008 across 2,019 Internet users aged 20-40 in USA, Canada, France, Germany, UK, Italy, India and Hong Kong.