DHL eCommerce Selects FarEye To Boost Brand Image

by CXOtoday News Desk    Aug 23, 2017


DHL eCommerce is seeing a great potential in the Indian market. The company continuously invests in technology to improve processes and have better communication across all parties. Recently, it selected FarEye to enhance its customer experience, optimize its resources and deliver real-time alerts and smart analytics and making parcel shops more efficient with complete visibility.

DHL eCommerce is a division of logistics major DHL Group that generated revenue of more than 57 billion euros in 2016.  opening of its new Distribution Center in Delhi. This investment is part of the recent announcement that DPDHL Group will invest over EUR250 million in India by 2020.

FarEye’s platform became an apt fit as it seamlessly integrated with the organization’s existing systems and made the IT infrastructure flexible and agile. Being a SaaS platform, FarEye gave DHL eCommerce the flexibility to the scale-up and down depending on the demand levels, which gave them an edge to adapt quickly to any work environment.

DHL has been in India since 1979 and along with its sister divisions DHL Express, DHL Supply Chain, DHL Global Forwarding and subsidiary Blue Dart, the Group offers end-to-end solutions for e-commerce retailers. For cross-border shipping, DHL Express offers premium and time-definite shipping solutions while DHL eCommerce offers a range of economy solutions to meet rising demands for a wider variety of shipping options resulting from the growing e-commerce industry.DHL eCommerce said it has selected the vendor not only on the basis the features they offered but evaluated them holistically from a ‘process proposed’ perspective. Charles Brewer, CEO DHL eCommerce expressed, “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high-quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, ‘real-time’.”

“India is one of the top ten e-commerce markets and the fastest-growing globally with e-commerce expected to grow at a CAGR of 31% to reach EUR2 billion by 2020,” says Malcolm Monteiro, CEO, DHL eCommerce Asia Pacific. “India has been identified as a key market for DPDHL Group and we’re leveraging our experience and successes globally and customizing our services to meet the needs of the India market. We’re confident that our new cross-border solutions will provide an added boost to the growing e-commerce industry in India.”

The recently announced Delhi Distribution Center forms a vital component to enable end-to-end logistics for e-commerce, allowing e-tailers to reach out to customers globally and enable quick fulfillment of orders at all times to popular destinations such as the U.S. and Europe. 

Likewise, choosing FarEye as a ‘partner of choice’ to enhance its customer experience, optimize its resources and deliver its brand promise ‘real-time’ will further enhance DHL’s existing logistics infrastructure in India, helping boost the Indian e-commerce industry.