Document Management Will Focus On Analytics

by Sohini Bagchi    Dec 29, 2015

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As businesses become increasingly reliant on IT to deliver products and services and to interact with their stakeholders, a simple, reliable, responsive and secure document management becomes essential to an enterprise. Organizations today are adopting document management solutions at a rapid rate to increase productivity and efficiency, differentiate competitively and enhance customer experience, states Sushant Dwivedy, Director - Global Document Outsourcing at Xerox India, who believes the next wave of technology advancement in the sphere of Document Management will focus on Digitization and Analytics.

“With IT trends like cloud computing, big data and mobility leading to a rise in demand for more refined document management, new age challenges and businesses demand require new age IT solutions. In the coming years, we will witness trends catching up as organizations will want to synergize effectiveness and efficiency of support services across the company by applying multiple service delivery models including elements of shared services, outsourcing, off-shoring and IT solutions,” he says.

According to Dwivedy, the next wave of technology advancement in the sphere of Document Management will focus on Digitization and Analytics. “Digital Transformation is not just replacing analogue processes with digital processes through the use of digital technology (e.g., digitizing paperwork in an existing process). That is, not only is there a direct, tangible improvement to the specific area that is changed (e.g., hard-copy documents replaced with electronic documents), but there is a significant value-add as well,” he observes. Processes are optimized through intelligent information capture, streamlined by removing time-consuming steps, and even rendered obsolete when replaced with a new, simpler way of doing things.

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This trend is likely to be ushered by efficient Workflow Automation that aims at helping unite personal and business workflows, increasing knowledge worker efficiency, and structured business process effectiveness. For example, Xerox is constantly educating enterprises and making them realize the productivity enhancement through optimized document workflow possible through Xerox Document Management Services, he explains.

The managed print services market on the other hand continues to gain momentum as enterprises seek to tackle escalating print costs and drive greater business efficiency. Print and document output is really the last unmanaged frontier when it comes to optimizing IT infrastructure. This, combined with trends that are affecting the overall print market (mobility, digitization, enhanced integration of documents with work-flows, analytics, cloud services, etc.) are changing customer buying behaviour.

The market is relatively buoyant with 51% of the organizations (either already using or planning to use MPS) indicating they plan to increase expenditure on MPS over the next year. With, more and more customers moving to an Op-Ex led managed print services, thereby reaping the benefits of lower costs, enhanced productivity, mobile/cloud printing, user-based accounting and security features, effective print governance via SLA assurance and single point of accountability, remarks Dwivedy.

According to him, for the next few years, some of the emerging trends will be increasing integration of work-processes and workflows in organization.