Emp collaborate more as tech investment grows

by CXOtoday Staff    Mar 29, 2010

A study by Cisco titled "Collaboration Nations," has found that IT
Decision Makers (ITDMs) recognize the importance of collaboration tools
to the future success of their business, with India and China being the
most progressive in adopting the technology.

77 percent ITDM respondents said that they are planning to increase
their spending on collaboration technologies over the next year,
identifying video conferencing, Web conferencing and Internet Protocol
telephony as primary areas of investment.

However employees
identified a variety of frustrations with devices and applications at
work. These include restrictions set by IT managers on the types of
collaboration technologies that can be used at the workplace, a lack of
integration among the applications, non-compatible formats (video,
data, voice), and the limited number of collaboration tools at their

This finding correlates with the fact that 52
percent of organizations prohibit the use of social media applications
or similar collaboration tools at work. However 50 percent of the end
users admit to ignoring company policy prohibiting use of social media
tools at least once a week, and 27 percent admit to changing the
settings on corporate devices to get access to prohibited applications.

The study also highlights how end users benefit from increased
collaboration, but also identifies a need for some enterprises to adapt
their corporate processes and culture to take successful collaborative
working to the next level. For instance, when asked to identify how
collaboration benefits them, 45 percent of the end users pointed to
improved productivity and efficiency, 40 percent noted they receive
assistance in solving work-related problems, and 31 percent enjoyed
accelerated decision making.

While the three most desired
attributes of a device or application were ease of use (58 percent),
the ability to communicate anywhere and at any time (45 percent), and
features and functionality (37 percent). End users also feel that
elements of corporate culture can inhibit their ability to collaborate
successfully: 46 percent feel that all decisions are made by people at
the top of their organization, and 39 percent say colleagues are not
willing to share information even when it does not benefit their own
business unit.