Ericsson To Manage Reliance Communications Networks
Driven by rapid adoption of 3G, Reliance Communications Limited has signed a seven-year agreement with Ericsson to operate and manage their wireline and wireless networks across India. This is the first pan-India managed services deal for Ericsson, which will also take over responsibility for the field maintenance, network operations and operational planning of Reliance Communications’ 2G, CDMA and 3G mobile networks.
Magnus Mandersson, Executive Vice President and Head of Business Unit Global Services, Ericsson, said; “We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. We have been managing their networks in north and west and are now pleased to extend this support to all 22 Circles.”
Reliance Communications’ infrastructure covers over 150,000 km of fiber, 2G/3G/CDMA mobile network, wireline access and enterprise network in 22 telecom circles, across India and includes 21,000 towns and 400,000 villages to which it offers converged services including voice, data and video. This strategic pan-Indian deal is an expansion of the existing agreement, which enables Ericsson to deepen its partnership with Reliance Communication and extends its managed services footprint nationwide across all the 22 circles in India. Ericsson is a Swedish multinational provider of communications technology and services.
Reliance Communications has a customer base of over 118 million, including over 2.6 million individual overseas retail customers. And Ericsson with more than 110,000 professionals and customers in 180 countries supports networks that connect more than 2.5 billion subscribers.
Interestingly, 4G wasn’t included, but analysts feel Reliance would in future leverage Ericsson’s capability in that arena. Ericsson claims that 40 pc of the world’s mobile traffic is carried over Ericsson networks.
Now, Ericsson will streamline Reliance Communication’s operations by bringing all aspects of fiber, mobile networks and wireline access networks to Reliance Communications’ wireless and Global Enterprise Business, across differentiated product lines.
“The growing uptake in the use of new technologies requires an increased focus on customer experience management, and that will be our focus as we take on this mandate. This is the first pan-Indian managed services deal for Ericsson and will help us consolidate our managed services leadership in India,” said Magnus.
Ericsson will deliver world-class customer experience using Centralized Network Operations Center and bring in operational efficiencies and optimization using its global expertise.
Ericsson will be responsible for network operations, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
Suresh Rangachar, Head of Commercial, Reliance Communications, said: “We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis. Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs.”
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