IT Pros, ‘Tis The Season To Get Sleepless Nights!

by CXOtoday News Desk    Dec 26, 2014

tech support

While the Christmas and New Year is an occasion for most people to rejoice, the few that are expected to get sleepless nights are the IT professionals and administrators of the world. A new survey conducted by network monitoring software vendor Ipswitch found that nearly half of IT professionals (49 percent) will be on call this holiday season.

According to the survey nearly the same amount (48 percent) will be thinking about work when they’re not in the office. With Christmas and New Year’s just around the corner, IT professionals, yet again, are getting hooked by some of the biggest IT network “grinches.”

“This is supposed to be the ‘most wonderful time of the year’ for those in the global workforce. IT pros deserve downtime like anyone else, but this can be hard to do uninterrupted when the networks they manage and users require nothing but uptime.” said Daniel Okine, Director of Product Management at Ipswitch. “A unified network and server performance monitoring solution can help IT pros take time off like everyone else.” 

 Remote Access – the most common hitch

 The most common problem employees experience when offices are closed is remote access.According to the survey more than half (57 percent) of users experience problems with network access. Other user and network issues like poor application performance and forgotten passwords tied for second place (18 percent each).

Turning to IT team

When asked who would top their own “naughty list,” survey IT professionals identified executives (24 percent) and fellow employees (20 percent) as the ones who turn to their IT team in case of a crisis; with only 12 percent choosing vendors. Notably, nearly one third (32 percent) of all survey respondents noted all three groups of people deserve a little coal in their stockings, said the study.

Gadgets – A Top Threat

Over the Christmas holiday, users will be hooked onto their iPhones and other prized gadgets. Once these gadgets make their way to the office and attach to the network, wireless bandwidth and application performance can take a hit. According to the IT pros polled, the gadgets identified as most likely to disrupt their IT network were smartphones (35 percent), wearable technology (26 percent), laptops (23 percent) and tablets (16 percent).

 So what should IT pros do?

The survey finds their New Year’s resolutions focus on addressing that troubleshooting-led workload. A whopping 43 percent said they want to spend less of 2015 dealing with network problems, while another 43 percent seek greater IT security measures and 14 percent would like to reduce the occurrence of network problems created by the BYOD trend.

Unified Network and Server Performance Monitoring Keeps the “Grinches” at Bay, said the study. Okine explained that the problems that IT professionals face can be easier when they have a unified view into their networks, applications servers and users. This can quickly help solve network issues and decrease downtime, during this season and beyond. To view the full report, Click Here.