Future Group signs 5 year multi-million dollar deal with Cognizant

by CXOtoday Staff    Feb 13, 2012

Cognizant will provide end-to-end IT infrastructure services for all Future Group companies.

Future Group signed a five-year, multimillion dollar engagement with IT services company Cognizant.

Cognizant was chosen as a strategic partner after a comprehensive selection process.

“We were impressed with Cognizant’s strong consulting-led approach, process and technology maturity, innovation focus, and most importantly, a sound understanding of our business vision. Our relationship with Cognizant will allow us to harness its broad range of business transformation capabilities in our mission to become a premier catalyst in India’s consumption-led growth story,” said Rakesh Biyani, Chief Executive Officer of Retail Business and an Executive Board Member at Future Group.

Under the managed services agreement, Cognizant will support more than 1,000 Future Group stores, including marquee names such as Pantaloons, Big Bazaar, Food Bazaar, Central, Home Town, and eZone, across 85 towns and cities in India, and also new stores that the company opens in the future.

Besides providing service desk support, data centre management, and network services support, Cognizant will also deliver the mission-critical, last-mile IT infrastructure services support to Future Group’s ever growing network of stores, warehouses, offices, and data centres.

“Cognizant’s deep understanding of the retail business processes, and experience of working with the world’s leading retailers will help Future Group establish best-in-class service delivery processes, institutionalize industry-standard best practices, standardize operating environments and processes, improve operational agility, and drive business transformation,” said Parakh Dave, Chief Information and Technology Officer at Future Group.

Cognizant will also implement an Enterprise Management Platform to improve operational agility and drive business transformation. Along with Future Group, it will set up a Point-of-Sale lab to develop and deploy next-generation IT solutions to provide best-in-class consumer experience in stores, and also to co-innovate around the future of the store, leveraging mobile and kiosk technologies.

Last month, Future Group partnered with BMC Software to standardize and automate its IT and delivery processes on a single platform based on Business Service Management (BSM).