Gartner Highlights Top Skills for IT Asset Management Leaders

by CXOtoday News Desk    Jul 13, 2012

asset managementIn recent times, IT asset management (ITAM) is driving both increased demand for existing skills and a new requirement for improved financial, commercial and legal skills, according to Gartner. The research firm has identified six key skills for ITAM leaders including communication, technical, administrative, financial, legal and procurement that will help them take their organisation to the next level.

“To meet future challenges, ITAM requires solid skills and experience in these key disciplines, and will need to strengthen its relationship with specialist teams. Critical to ITAM’s ongoing success is effectively leveraging existing cross-silo expertise to ensure active engagement and collaboration with ITAM,” said Victoria Barber, Research Director at Gartner.

Communication: Gartner believes ITAM managers must be able to communicate effectively with staff and management at all levels of the organisation in writing and also verbally. ITAM staff must ensure robust internal communication and collaborate with teams such as HR, IT security, internal audit and privacy. He should also negotiate organisational politics and tailor the message to ensure that it is appropriate to customers and other stakeholders.

Technical: It is necessary for ITAM managers to have an understanding of license models, software delivery models and metrics is necessary, as well as the right application of the license entitlements that go along with them. ITAM leaders must develop and maintain technical skills to match the rapidly evolving IT environment, hardware technologies and software licensing models.

Administrative: enterprises recruiting ITMA personnel should see that he has specific skills, which include attention to detail, organizational skills and the ability to follow established processes, are included in role profiles.

Financial: The role of ITAM is to assist in determining business value by providing the cost analysis and asset-related financial data required to support the business in its decision-making process, and ITAM staff must have the necessary skills to deliver these. They must understand the basic principles of financial management and work with finance to carry out financial analysis and develop financial models. They will also need an awareness of accounting standards where they are relevant to, and impact on, ITAM.

Negotiation: ITAM managers are expected to have the knowledge of the supplier negotiation process, including competitive bidding and leverage points, as well as related policies and procedures all supplement communication skills. They should request copies of procurement and vendor management policies and processes, and ensure they are understood and followed.

Legal: ITAM staff must understand the risks of noncompliance, and be able to quantify and effectively communicate these to executive management teams with the aim of preventing situations that might compromise compliance or cause contract breaches. He should understand the legal impacts when dealing with mergers, acquisitions and divestitures, to ensure that the impact on both hardware and software assets is fully understood.