HCL Bets Big On Europe With Novartis Deal

by CXOtoday News Desk    May 13, 2014


HCL has been looking at revenues from its European market in recent times. Currently, it has partnered with healthcare solutions provider, Novartis to provide global infrastructure management services. Headquartered in Switzerland, the healthcare provider will leverage HCL’s global delivery model for remote infrastructure management services across its entire data centre landscape, covering more than 70 countries across six continents.

“This partnership creates an environment of continuous service improvement, transformation and innovation” said Ashish Gupta, Executive VP and Head of Infrastructure Services, EMEA, HCL Technologies.

“This is a great recognition of HCL’s capabilities in remote infrastructure management. Our outcome-based business models, best practices and tools deliver proven value and cost savings that help our clients to be more competitive and responsive to changing market dynamics. Our commitment to building a relationship beyond the contract will ensure our collaborative engagement with Novartis will benefit both parties for years to come,” he said.

The deal marks an important infrastructure outsourcing contract in HCL’s DACH region, and strengthens the company’s global expertise in infrastructure management within the pharmaceutical sector. HCL is now managing the infrastructure environment of four of the top seven pharmaceutical companies worldwide.

Region wise, Europe is becoming a preferred destination for almost all Indian IT companies, such as TCS, Infosys, Wipro and HCL Technologies and even the various mid-sized entities.

Gupta told Livemint in a recent interview, “Continental Europe is a large market but penetration is as low as 4-6%, which leaves a lot of headroom for growth.”

HCL Technologies has recently announced it has won a seven-year contract worth $400 million from Norway-based banking firm DNB Bank ASA to manage the latter’s IT infrastructure services and application operations across the globe,  the biggest deal the Indian tech firm has got in the last one year.

Experts believe as Europe is rebounding from the economic crisis, firms on the continent are also raising their IT spending as they look to cut costs and focus on a digital future and likewise looking at Indian outsourcing firms for growth.