HCL Empowers Delhi Police With GPS Technology
HCL Infosystems (HCL-INSYS) recently revamped the infrastructure of Delhi Police with ICT-driven tools in order to help them cope with increasing number of calls and track mobility of PCR vans.
The solution will facilitate routing of emergency calls directly to PCR vehicle network operators for the scenarios that include traffic congestion, medical assistance and fire, as well as crime-in-progress situations.
"With GPS technology, whenever a person dials 100, the police command center will get to know from where the call is originating, and an instant automatic dispatch will happen," said Ajay Chowdhry, CEO and Chairman of HCL Infosystems. "We are getting request for more such technologies from Delhi Police with this successful implementation."
According to data provided by the Delhi Police, the control room received 14,59,227 calls in 2008 as compared to 11,55,247 in 2007 - an increase of around 25 percent call inflow. On the other hand, the data suggested a rise of 20 percent in traffic challans. Delhi Police now plans to issue e-challans for quick disposal of cases related to traffic violations.
The call center solution includes CLI and DID that help in identification and routing; connectivity with mobile PCR van with GPRS and two-way radio system; GIS system for location guidance; and conversation recording and local database.
"Technology can work in cohesion to make solutions work together. It can ensure effective policing and intelligence, and can protect citizens," Chowdhry said.
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