HCL To Implement Info System For BDA

by Julia Fernandes    Apr 12, 2005

HCL has been selected by the Bangalore Development Authority (BDA) to design, develop, implement and support an integrated management information system to automate the business processes in its various departments by reducing current paper work by almost 80%.

Speaking to CXOtoday, Bejoy George, general manager, strategic initiatives, HCL said, “During the initial study phase at BDA premises, one of the common aspects realised was the movement of forms. Essentially, the forms in the various departments of BDA move from one stage to another and from one user to another.”

“Hence, the solution provided by HCLT was to identify the business workflow i.e. the stages in the various departments along with the various attributes/parameters associated at each stage. And having done this, we intend to leverage the capabilities of the Workflow engine provided by the IBM product WBISF (Websphere Business Integration Server Foundation) to customize, rather than develop from scratch, the necessary software,” added George.

Speaking further he said, “In the absence of this workflow based approach, the source code required for development would have been large, at places redundant and taken more time for development.”

According to George, this management information system, which will take 10 months to implement will be online, however, not all the pieces will be exposed to the general public.

Examining the current business processes of BDA George said, “Currently there exists huge paperwork in the various processes like - file management in law section, grievances, site allotment, engineering department, layout approvals, etc. While some paper work will be required for the records purpose, however, essentially all the necessary forms in soft copy (scanned copies) will be stored in databases. And as mentioned before, the movement of these forms for the necessary approvals within the department and inter-department will be over the software that will be developed.”

The project encompasses interfacing with the present IT infrastructure at BDA with respect to the existing applications. Some of the current applications include OCMS (an Application for Online Complaint Management), IVRS (Interactive Voice Response System, an application with voice response capabilities for complaint management), GIS - Geographical Information System and e-KIOSK (an application made available to public through KIOSKS set up at various locations throughout the city).

According to M. N. Vidyashankar, BDA Commissioner, “HCL was chosen as the preferred bidder after a thorough technical evaluation of the bids, out of a number of offers received from renowned players in the field.”

Tags: workflow