Using Gamification To Drive Innovation

by CXOtoday News Desk    Apr 10, 2014


Gamification has become an essential part of any digital business strategy as a way of motivating people. In his recent book, “Gamify — How Gamification Motivates People to Do Extraordinary Things” Brian Burke, research VP at Gartner highlights how business leaders using gamification to add value to their product offer, to increase employee engagement and to drive crowdsourced innovation. He defines gamification as the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals. 

Burke’s book published by Bibliomotion, states that gamification has tremendous potential, but right now most organizations aren’t getting it right. The road to gamification success is full of pitfalls, and many companies don’t understand how critical player motivation is to success, it says. 

“Organizations should use gamification to empower their customers, employees and communities to reach their goals. Gamification is about motivating people to achieve their own goals, not the organization’s goals,” says Burke. According to him, the sweet spot for gamification is shared goals. If a business can identify the goals it shares with its audience or provide its audience with goals that are meaningful to them, then it can leverage gamification to motivate these players to meet those goals, and the company will achieve its business outcomes as a consequence.” 

Senior business and IT leaders need to understand gamification and fuse it into their digital business strategy. Business leaders must understand the opportunities to leverage gamification to digitally motivate customers, employees and communities, the book states. 

At its core, gamification is about engaging people on an emotional level and motivating them to achieve their goals. However, most organizations rely primarily on transactional engagement strategies in their interactions, for example by focusing on employees’ concern to earn a living and to meet the minimal expectations of the employer. Organizations need to shift focus to emotional engagement if they want to truly motivate people, it says. 

Burke points out those organizations that have adopted gamification have benefited in different business areas, addressed different target audiences, and achieved a wide range of business objectives. These organizations are starting to develop gamification centers of excellence to leverage the specialized skills required for these projects. These organizations are also considering how to integrate gamified solutions that touch the same target audience. 

“Game mechanics and design have been used to engage and motivate people to achieve their goals throughout recorded history,” says Burke.

He states that gamification is about rethinking motivation in a world where we are more often connected digitally than physically. It is about building motivation into a digitally connected world. “And we are just getting started in this journey. Gamification will continue to develop for many years to come,” he sums up.