How do you know when you’ve reached the next level in social media?

by CXOtoday Staff    Apr 26, 2011

level upI was thrilled to run a social media workshop with a large B2B technology and services provider (and ITSMA member). The great thing about the experience was that this company is already doing social media. In other words, I didn’t have to spend any time defending the honor of social media and explaining why they should be doing it.

This was all about the how.

But even the how was different. This company has established a highly visible presence in social media—indeed, it has won an award for it. The marketing team wanted to do the workshop because, as one executive told me, “We’re committed to social media and we’ve done some good things, but we want to take it to the next level.”

That got me thinking. Exactly what does that mean? What is the next level of social media in B2B and how do you know when you’ve gotten there?

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