How Govt Leaders Can Build Symphonic Enterprise

by CXOtoday News Desk    Feb 05, 2018


Strategic and operational transformations and redefining information technology’s (IT) role within the enterprise has become imperative in modern-day operations.

Deloitte has released a report whereby it outlines key trends with which government organizations can be more forward-looking and develop an approach by which disruptive technologies can work in harmony in a holistic way across an agency, department or multiple departments.

“The goal of the 2018 Government Tech Trends is to provide government leaders, across the enterprise, with a better understanding of these technological forces so they can develop strategies and collaborate to build a symphonic enterprise of their own,” said Sanjay Shah, principal, Deloitte Consulting LLP, and public sector technology leader.

1.     Reengineering Technology: A dual-pronged approach to technology. First, creating modernized IT infrastructure to help improve efficiency and deliver services in new ways. Second, streamline the processes of IT budgeting, organization, and delivery to drive mission success.

2.     No-collar workforce: Automation, artificial intelligence (AI), and cognitive technologies are changing the way work gets done. Organizations should redesign systems and talent to accommodate the increased use of cognitive agents, bots and other AI-driven technologies.

3.     Enterprise data sovereignty: A combination of automation and machine learning is making it possible to “free” data from the siloed systems that create and hold it. New technologies can give organizations new ways to manage interrelationships, storage and security of enterprise data, while dramatically improving both availability and security.

4.     The new core: Starting with areas like finance and supply chain, technologies such as blockchain, machine intelligence, and the internet of things are presenting opportunities to modernize the back office and support better constituent-facing innovation and growth.

5.     Digital reality: The combination of augmented reality (AR) and virtual reality (VR) is beginning to move beyond proofs of concept to enterprise implementation. Government use cases might include training for complex tasks and group collaboration.

6.     Blockchain to blockchains: Blockchain technologies are moving past the exploration stage and finding real-world adoption. Organizations are increasing the scope, scale and complexity of their blockchain applications, and some organizations with multiple blockchains are piloting the most effective ways to integrate them.

7.     API Imperative: Application programming interfaces (APIs) have long been key building blocks to system and application integration, interoperability and modularity. Now organizations are making data more accessible by treating APIs not as data integration mechanisms, but as products.

8.     Exponential watch list: Artificial intelligence, quantum encryption, and other exponential technologies may be years away. But technology moves fast. Organizations should start developing partnerships and capabilities to research, vet, incubate and scale these technologies for when they arrive.