How UP Dial 100 Is Changing the Way Police Do Business

by Sohini Bagchi    Sep 26, 2017

In recent years, technology has advanced by leaps and bounds, changing the way police departments across the globe do just about everything. According to the National Judicial Data reports, on an average, out of every 100 people worldwide, 12 people are affected by crime-related activities. In the circumstances of increasing number of criminal activities in India, police forces are incorporating technology into their daily work procedures to combat crime within minimal timelines. While there are several such initiatives launched by Police departments across states, one of the pioneers in this regard is UP Dial100.


Launched last year, the initiative aims to create a robust and centralized police emergency response management system in the state of Uttar Pradesh. It is a brilliant example of how technology can be leveraged to answer for manpower shortage, how technology can help gravitate towards building smart cities.

Read more: How Big Data Can Be Used To Predict Crime Patterns

The project is jointly implemented by Tech Mahindra and Mahindra Defence Systems. Sujit Baksi, President, India Business, Tech Mahindra explained, ”It is a 24×7 service covering the entire rural and urban areas of the state. Anyone can connect through any medium of communication-Landline, Mobile, SMS, Email, and VoIP. There is also provision for effective communication for people with special needs. 100% call recording facility ensures accuracy and transparency in the whole process throughout.”

He believes, as cyber-attacks, security breaches and social media fraud have threatened security of millions, technology is increasingly playing greater role to investigate and curb these cyber incidents. Big data and Predictive analytics can prove a boon to the police helping in analysing data types and sources to predict and prevent crimes from happening, reduce costs and save efforts.

According to data, in the last one year, the project supported over eight local dialects, 18 national languages and 16 foreign languages this initiative has saved 460 lives in the past three months and a total of 800 lives since November 2016. Covering over 240,958 sq kms the initiative aims to digitally map rural and urban centres with police station jurisdictions around them. The caller locations are traceable and the caller can be identified and reached out to at the earliest. The closest police response vehicle is intimated and help is provided within 15 mins in Urban areas and 20 mins in rural areas. The call centre in Lucknow is manned by an all-woman team of 400. Close to 100080 calls a day are answered, with 98% of them being responded to in a record time of 5 seconds.

Baksi explained that when a person dials 100, the exact location of the caller is identified immediately, and the police station within the jurisdiction of the location of the call is intimated instantly. A GPS system identifies the nearest location of the Police Emergency Response vehicle and the police are able to reach the caller within 15 minutes. The convenience of lodging an FIR on the spot is also provided. Citizens can also access police help through social media platforms such as Facebook, Twitter and Whatsapp. Two more all-women call centres will be set up in Allahabad and Noida in the coming months, he said.

Read more: How Mumbai Police Found Its Twitter Success Formula

UP Dial100 has also incorporated an e-learning module which is a single platform to manage Self-Paced and Synchronous Learning for the individuals in the process. This has provided the system to create and manage multiple institutes/branches. “The platform also supports multilingual content  and has the ability to create and manage questions banks within the system. Detailed Analytics for enrollment, content completion, assessments etc are also a part of the whole process,” said Baksi. 

Currently the highest amount of issues that have been mapped stem from Disputes followed by Domestic violence. A web module for the police station also allows the team to monitor and supervise field officers and vehicles in their jurisdiction.

Anil Agarwal, Additional Director General of Police in UP said in a statement that the deployment of various technology to facilitate UP Dial 100 program would lead to a fundamental shift in the way the police provide services to benefit its citizens.